If you are
unsatisfied with your order, you may return it to us for a refund or exchange
within 15 days. To qualify for a refund, the products must be returned in
original condition with all tags and packaging intact. It is your
responsibility to pay for the shipment of the order to be returned.
If the products are
not what you ordered or they are faulty,please get in contact with us
info@retwisst.com. So the return will be at our expense. Please keep in mind
all of our products are recycled. Therefore, there may be small faults (nodes,
thickness difference, holes,...) with some products. If you think that the
faults are extreme then you can contact us as well.
Once we received the
returned goods, we will process the refund (if your request is a refund) and
notify you via e-mail. Your refund will be credited back to you in the next
1-10 days, depending on the payment method.
If the item returned
does not meet our Return Policy above, your order will be sent back to you.