Return, Refund & Cancellation Policy

If you are unsatisfied with your order, you may return it to us for a refund or exchange within 15 days. To qualify for a refund, the products must be returned in original condition with all tags and packaging intact. It is your responsibility to pay for the shipment of the order to be returned.

If the products are not what you ordered or they are faulty,please get in contact with us info@retwisst.com. So the return will be at our expense. Please keep in mind all of our products are recycled. Therefore, there may be small faults (nodes, thickness difference, holes,...) with some products. If you think that the faults are extreme then you can contact us as well.

Once we received the returned goods, we will process the refund (if your request is a refund) and notify you via e-mail. Your refund will be credited back to you in the next 1-10 days, depending on the payment method.

If the item returned does not meet our Return Policy above, your order will be sent back to you.